Organizations invest in programs to instigate change and reap substantial benefits in return for their efforts. Still, recent studies confirm that a staggering 80% of all projects deliver less than 50% of the benefits they were meant to contribute. A strategic gap has opened that current program management techniques cannot fill. Benefits management is the crucial discipline of actively managing the set of portfolio or program outputs and outcomes to ensure they add up to the benefits proposed in their business cases. Only in embedding benefits management can programs reduce the risk of investment failure and discharge the expectations executive managers have of their operational functions.

Companies invest substantial amounts of their annual budgets into projects and programs to achieve lasting change. They need to assure that their investment of constrained resources in projects and programs yields the expected results. Portfolio Delivery Management provides an objective mechanism for matching supply with demand, identifying duplication, resolving resource conflicts and challenging low value projects. It guarantees a continuous delivery process across a set of projects and programs and ensures ongoing selection and investment in the right projects and programs.

Many organizations struggle to realize their strategies, either wasting investment in the wrong change programs or poorly executing the right change. Portfolio Management is the emerging corporate competence used to get this right. Done well, Portfolio Management optimizes your portfolio by providing the ability to maximize return on investment and to realize corporate strategies through the right programs and projects.

BT INS offers an Enterprise Project Management (EPM) Solution that improves project management by deploying an integrated application that streamlines resource management, team collaboration and portfolio management capabilities across the enterprise. 

This solution is based on the Microsoft Office Project and Portfolio Server EPM/PPM platform.  In addition to core EPM/PPM governance capabilities, the solution streamlines document sharing, document management and access to data, while accelerating workflow.

Business Productivity Optimization focusses on the automation of (office) business processes and makes you benefit from more efficient and effective processes.

Campana & Schott is a full service provider in this area, offering professional process consulting, functional specification and the realization/ implementation of the IT solution at the customer. By the use of Microsoft Technology we ensure that our customers achieve a highly integrated IT platform with Microsoft Office tools as the main user front-end.

Exemplary for a business productivity optimization project at an IT Service Desk, it is described below how Campana & Schott introduced processes based on the ITIL framework and set up the necessary IT application.